Return & Refund Policy
Return & Refund Policy
At Lureqon, customer satisfaction is our top priority. We want you to feel confident shopping with us. If your purchase does not meet your expectations, we are happy to assist you with a return or refund request according to the policy below.
Return Eligibility
We accept return requests within 30 days after delivery.
To be eligible for a return, items must meet the following conditions:
- Unused, unworn, and unwashed
- In original condition
- With all original tags attached
- Returned with original packaging when applicable
Items that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale
- Items that show signs of wear, washing, damage, or modification
- Items returned without original tags or packaging
How to Request a Return
To start a return request, please contact our customer support team at:
Email: support@chicvellaxo.com
Please include:
- Your order number
- The reason for your return
- Photos or details of the issue (if applicable)
Once your request is reviewed and approved, we will provide the return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item received is defective
- The wrong item was shipped
- The order was damaged during delivery
Original shipping fees (if applicable) are non-refundable.
Refund Process
Once your returned item is received and inspected, we will send you an email confirmation regarding your refund status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Exchanges
Currently, we do not offer direct exchanges.
If you would like a different size, color, or item, please return your original order and place a new order after your return is approved.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Please check your bank or payment provider account.
- Contact your payment provider for additional processing details.
- If you still need assistance, please contact our customer support team.
We are always happy to help.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Lureqon Customer Support
Email: support@lureqon.com